Cancellation Policy

1. Policy overview

Every booking on Alterstay is linked to a cancellation policy from the property’s rate plan. The policy shown at checkout and on your booking confirmation is the policy that applies to that stay.

2. Free cancellation windows

If your rate includes free cancellation, you may cancel without charge until the deadline displayed for your booking. After that deadline, cancellation fees or full charges may apply as stated in the booking policy text.

3. Non-refundable rates

Some discounted rates are non-refundable. These bookings generally cannot be cancelled for a refund after confirmation. Please review the policy carefully before paying.

4. How to cancel

• Open My Bookings and select the upcoming booking.
• Follow the cancellation option if available for that reservation.
• If you need assistance, use Help and choose the booking, or contact support with your booking ID.

5. Refunds

Eligible refunds are initiated to the original payment method. Banks and UPI apps may take additional business days to reflect the credit. Membership fees and consumed coins are handled according to membership terms and are separate from room booking refunds.

6. No-shows and early checkout

If you do not check in as scheduled (no-show), or leave early, refunds follow the property policy for that rate. Alterstay cannot guarantee refunds for unused nights unless the policy or property expressly allows it.

7. Alterstay-initiated cancellations

In rare cases such as property unavailability or payment confirmation failures after capture, Alterstay may cancel a booking and process a refund or offer an alternative. We will notify you using the contact details on your account.